BanaFish store policy

Refund Policy

Effective date: August 21, 2026
Last updated: August 21, 2026

Thirty-day request period

For an order placed while this policy is displayed, send a return request within 30 calendar days after actual delivery. A longer mandatory period or remedy provided by applicable law remains available and controls over a conflicting voluntary condition.

Condition of fishing tackle for a voluntary return

A buyer-remorse return must be unused, uninstalled, unaltered, complete, clean and suitable for resale, with original packaging, labels, manuals, accessories and included parts.

  • Rods and reels must show no water exposure, mounting marks, line installation, spool wear, lubricant change, modification or field use.
  • Fishing line, leaders, hooks, rigs, lures and similar consumables must remain in the original quantity and unopened retail packaging where supplied sealed.
  • Bait, attractants, oils, chemicals and other perishable or contamination-sensitive goods are eligible for a voluntary return only when unopened, unexpired and safe to resell; live or perishable goods cannot be voluntarily returned after delivery.
  • Apparel, footwear, gloves, life vests and waders must be unworn except for a reasonable indoor fit check, with tags and hygiene or safety seals intact.
  • Electronics must be uninstalled, complete and free of stored personal data. The customer must remove account pairing and restore factory settings where reasonably possible.
  • Boats, platforms, tents, coolers and other bulky equipment must not have been assembled outdoors, inflated on water, loaded, stained or modified.

Reasonable inspection rights under mandatory distance-selling law remain unaffected. Any lawful diminished-value deduction is limited to handling beyond what is necessary to inspect the goods and is supported by their actual condition.

Starting a return

  1. Email support@banafish.store with the order number, exact item or variant, reason, and relevant photographs when the item is wrong, damaged or defective.
  2. For buyer remorse, wait for the applicable South Korean return address and packing instructions before dispatch. A timely mandatory withdrawal notice is effective when sent and does not depend on approval.
  3. Pack hooks, blades, rods, reels, electronics and other equipment so that neither the item nor a carrier can be damaged. Use tracked shipping and retain the receipt until resolution.

Do not mail a return to the SKINSLI INC registered office. An unsolicited parcel may be delayed, rejected by the carrier, or impossible to match to the order.

Buyer-remorse costs

The customer pays tracked return shipping for a voluntary return. BanaFish charges no restocking fee. Original outbound delivery charges are not refunded unless mandatory law requires the standard-delivery amount to be refunded. An order that qualified for free shipping receives no hidden outbound-cost deduction.

Wrong, damaged, defective or materially inaccurate goods

If BanaFish sends the wrong model or variant, or an item arrives damaged, defective or materially different from its product page, contact support promptly. We may request reasonable evidence or troubleshooting details. When a return is needed, BanaFish pays the reasonable return cost and provides the repair, replacement, refund or other remedy required by applicable law.

Refund timing and exchanges

After an authorized return is received and inspected, we email the result. An approved voluntary refund is issued to the original payment method within 10 business days after receipt and approval; the payment provider may need additional posting time. A statutory refund follows the deadline required by law.

Direct exchanges are not offered. When appropriate, the original item is refunded and a separate order can be placed for another model, size or variant.

Cancellation before dispatch

A full cancellation may be requested only before the parcel is handed to FedEx. Email support as soon as possible. After carrier handoff, cancellation is unavailable and this return policy applies following delivery.

Return-policy contact

SKINSLI INC — BanaFish
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: support@banafish.store